1. Introduction and Scope of Privacy Policy

Irm88 ("we", "Platform", "irm88.com") is committed to protecting the privacy of all users who use our services. This Privacy Policy explains in detail how we collect, use, store, process, and protect your personal data as an irm88 platform user.

We understand that your trust is our most valuable asset. Every decision involving user personal data is made with care, prioritising user interests and safety. This policy is written in plain language so you always know exactly what happens to your information on the irm88 platform.

This Privacy Policy applies to all information collected through the irm88.com website, the irm88 mobile app, and any related services provided by irm88. By accessing or using any irm88 service, you consent to the terms set out in this Privacy Policy.

2. Types of Personal Data We Collect

Irm88 collects various types of personal data depending on how you interact with our platform. The following are the categories of data we collect:

2.1 Identity Information

  • Full name as stated in your official identity document.
  • National identity card number (MyKad) or passport number for international users.
  • Date of birth for age verification purposes (18 years and above).
  • Current residential address including city, state, and postcode.
  • Nationality and country of residence.

2.2 Contact Information

  • Active email address used for platform communications.
  • Mobile phone number registered to your irm88 account.

2.3 Financial Information

  • Bank name and bank account number for fund withdrawal purposes.
  • E-wallet account holder name for services such as Touch 'n Go eWallet and GrabPay.
  • Deposit and withdrawal transaction history within the platform.
  • Source of funds as declared during the KYC process.

2.4 Technical and Usage Information

  • IP address and approximate geographic location derived from IP.
  • Device type, operating system, and web browser version used.
  • Login log data including date, time, and session duration.
  • Gaming activity records including betting, wins, and game history.
  • Cookie data and device identifiers to enhance the user experience.

Irm88 does not store your full credit or debit card number. All card payments are processed directly through integrated payment gateways that comply with PCI DSS Level 1 standards, and only payment tokens are stored in our systems.

3. How We Collect Your Personal Data

Your personal data is collected through several primary channels when you use the irm88 platform:

  • Account Registration: Basic information you enter when creating a new account at irm88, including your name, email, and phone number.
  • KYC Process: Identity document and proof of address submitted for identity verification prior to your first withdrawal.
  • Financial Transactions: Information collected automatically when you make a deposit or submit a withdrawal request.
  • Platform Usage: Technical data collected automatically via cookies, server logs, and other tracking technologies when you use the irm88 website or app.
  • Support Communications: Information you share when contacting the irm88 customer support team via Live Chat, email, or other communication channels.
  • Promotions and Surveys: Information you voluntarily provide when participating in irm88 promotions, lucky draws, or customer satisfaction surveys.

4. Purposes of Personal Data Use

Irm88 uses the personal data collected for legitimate and transparent purposes as follows:

Purpose of Use Types of Data Used Legal Basis
User account registration and management Name, email, phone number Contract performance
Identity verification (KYC) and age control ID document, date of birth, address Legal obligation
Deposit and withdrawal processing Bank details, transaction history Contract performance
Fraud prevention and account security IP address, login activity, device data Legitimate interest
Service communications and customer support Email, phone number Contract performance
Marketing and promotions (with consent) Email, game preferences User consent
Platform analytics and improvement Usage data, technical logs Legitimate interest
Compliance with regulatory requirements All related data categories Legal obligation

5. Sharing and Disclosure of Data to Third Parties

Irm88 does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, we share data in the following limited situations:

  • Payment Service Provider: Payment gateways, card processors, and e-wallet providers we use to process your financial transactions. They only receive the data necessary to complete the relevant transaction.
  • Gaming Technology Provider: Gaming software companies that provide game content on the irm88 platform may receive limited technical data necessary to deliver their services.
  • Identity Verification Provider: Third-party services that help us verify user identity during the KYC process, operating under strict confidentiality agreements.
  • Authorities and Law Enforcement: irm88 will disclose personal data when required by law or a valid court order, or to assist in fraud and financial crime investigations.
  • Analytics Services: Third-party analytics tools that help us understand platform usage patterns for improvement purposes — data shared is aggregated and anonymised.

All third parties receiving personal data of irm88 users are required to sign data processing agreements binding them to data protection standards equivalent to those upheld by irm88. We are not liable for data breaches occurring on the third party's end due to their own negligence; however, we continuously monitor our partners' compliance.

6. Data Security and Protection Measures

Irm88 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure:

  • Transmission Encryption: All data transmitted between your device and irm88 servers is protected with 256-bit TLS/SSL encryption. Each user session uses a security certificate that is updated on a regular basis.
  • Storage Encryption: Sensitive data stored in irm88's databases is encrypted using AES-256 encryption, the highest security standard in the industry.
  • Internal Access Controls: Access to users' personal data within irm88's internal systems is restricted solely to staff who require the information to perform their duties, based on the principle of minimum access rights.
  • 24/7 Security Monitoring: Our systems are continuously monitored to detect any suspicious activity or unauthorised access attempts.
  • Two-Factor Authentication (2FA): irm88 supports two-factor authentication for user accounts to add an extra layer of security during login.
  • Regular Security Audits: The irm88 platform undergoes regular security audits and penetration testing conducted by independent cybersecurity firms.

While we take all reasonable precautions, no security system can be guaranteed 100% safe. We encourage users to also play their part in keeping their accounts secure by using strong passwords and not sharing their login credentials with anyone.

7. Your Rights as a User

As an irm88 user, you have the following rights regarding the personal data we hold:

Right to Access

You have the right to request and receive a copy of all personal data we hold about you. Such requests will be processed within 30 days.

Right to Rectification

If your personal data is inaccurate or incomplete, you have the right to request a correction. Updates can be made via your account settings or through customer support.

Right to Erasure

You may request the deletion of your personal data, subject to our legal obligations to retain certain records for specified periods.

Right to Data Portability

You may request your personal data in a machine-readable format for transfer to another service provider of your choice.

Right to Object

You may object to the processing of your personal data for direct marketing purposes at any time. The objection will take effect within 5 business days.

Right to Restriction of Processing

In certain circumstances, you may request that we restrict the processing of your personal data while any dispute or review is in progress.

To exercise any of the above rights, please contact the irm88 customer support team via Live Chat available 24/7 or through our support email. irm88 will process all user rights requests within the stipulated timeframe at no charge.

8. Cookies and Tracking Technologies

Irm88 uses cookies and similar tracking technologies to enhance the user experience and analyse platform usage patterns. The following are the types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled.
  • Performance Cookies: Collecting information about how you use the irm88 platform to help us improve our services. All data is collected anonymously.
  • Functional Cookies: Allows the platform to remember your preferences such as language and display settings to provide a more personalised experience.
  • Marketing Cookies: Used to display promotions and offers relevant to your interests. You can disable these cookies through your browser settings.

You can control or delete cookies through your web browser settings. Please note that disabling essential cookies may affect certain features of the irm88 platform. Detailed instructions on managing cookies in popular browsers can be found on the respective browser support websites.

The irm88 mobile app uses device identifiers similar to cookies for security verification and in-app experience improvement. You can manage these permissions through the privacy settings on your mobile device.

9. Data Retention Period

Irm88 retains your personal data for as long as your account is active and for the period required thereafter to fulfil legal and legitimate business obligations. The following are our data retention guidelines:

  • Active Account Data: Retained for as long as your account remains active on the irm88 platform.
  • Financial Transaction Records: Retained for a minimum of 7 years from the transaction date in accordance with applicable financial and accounting legal requirements.
  • KYC Documents: Retained for a minimum of 5 years after account closure in accordance with anti-money laundering (AML) requirements.
  • Support Communication Logs: Retained for 2 years from the date of communication for reference and dispute resolution purposes.
  • Technical and Log Data: Retained for 12 months for security and technical troubleshooting purposes.
  • Marketing Data: Retained until you withdraw your consent or request removal from our marketing list.

Once the retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be associated with you personally.

10. Protection of Minors

Irm88 is a digital entertainment platform dedicated to adult users aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.

Should we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. Parents or guardians who believe their child has registered on the irm88 platform are urged to contact our support team immediately.

11. Amendments to This Privacy Policy

Irm88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. When significant amendments are made, we will:

  • Displaying a clear notice on the irm88 platform home page at least 7 days before changes take effect.
  • Sending a notification to your registered email address to inform you of major changes to the Privacy Policy.
  • Updating the "Last Updated" date at the top of this policy so you always know which version is currently in effect.

Continued use of the irm88 platform after the effective date of any amendment is considered your acceptance of the updated Privacy Policy. If you disagree with any changes, you have the right to close your account before the amendment takes effect.

12. How to Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or the processing of your personal data by irm88, you may reach us through the following channels:

  • Live Chat: Available 24 hours a day, 7 days a week directly within the irm88 platform. This is the fastest way to get assistance.
  • Support Email: [email protected] — We aim to reply to all emails within 1 to 2 business days.

For formal requests relating to user rights such as data access, correction, or deletion, please clearly state the type of request and include the required identity verification information so we can process your request securely and accurately.